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Indeed you need to call. In most cases it's extremely easy and usually the first person you get live on the phone can do it on the spot. Call 1-888-4-ADTRAN which is 1-888-423-8726. Not 1-800-4-ADTRAN. That's something completely different.
Thank you so much. I called and indeed a friendly person was able to
help me with the CHALLENGE response and I now have access to the
I have had to call several times to get CHALLENGE codes. I must be doing something wrong.
I assume when the enter the required code, it changes the password to default password or PASSWORD.
The next power cycle, it went back to secure mode... HELP!
Managed to get the PW reset but something else is wrong.
I am not able to edit any of the other parameters.
The firmware revision is D.00.55.
Bootcode rev: A.08