I have had a problem come up where when you call our phone number, you get a busy signal only. Our phone service provider says when they test the line, they get a server error 486 busy here message.
Our setup is as follows:
Our number to the outside world is 703-406-XXXX. That connects to the Avaya system, to number 889-1600. If you call either of these numbers, all you get is a busy signal. If you call to any other phone number in the system, you get through to the person you are calling. I believe that something has been changed, but I do not know where to look. Would a call coming in go to a coverage group, and if so is there a default group I should be looking in? Where should I find the extension 1600, so that it would ring, instead of getting a busy signal? Below the Coverage Path for my network:
Path # Point 1/num rings Point 2/ num rings
3 c2/4 h1
10 h1 c1/5
11 1600/4 c1/4
I have an extension number 1710, called "Main Line", which does not appear to be in any of these groups. I also cannot figure out what h1, c2, r2, c1, and c8 are.
Any help will be appreciated.
Message was edited by: Stephen Keating