5 Replies Latest reply on Nov 3, 2017 9:32 AM by jayh

    International Call Failing - Netvanta 7100 (t1 PRI)

    chris1337c New Member

      Hello,

       

      I am new to the forums.

       

      Location: USA

      Hardware: Netvanta 7100

      Firmware Version: cFLASH NV7100A-A4-12-00-E.biz

       

      T1 -> PRI

       

      Enabled International Calling on the executive class of user, applied to all user accounts.

      Dial Plan: 9-011-$    (9 to get outside line on this setup)

      ISDN Num Templates: 011X$     No prefix   Type international plan E.164

       

      Verified the number template is not on the non-permitted list, also this same setup works on another Netvanta 7100 that we have without a hitch. The phones are Polycom 32x/33x

       

      ISP is informing me "Your PBX is sending us a 00 after the 11, this is causing the calls to fail routing. It should just be 01144, we are receiving 0110044##########

       

      Any insight would be appreciated.

       

       

      Regards,

      Chris