3 Replies Latest reply on Dec 14, 2017 2:02 PM by geo

    924e & 908e voice users losing registration

    jsmith1189 New Member

      I have a couple 924e and 908e that have sporadic sip voice users that will lose their ability to send or receive calls. They appear as though they are registered in the GUI, but act as though they are not. The fix is easy - delete the voice user and add it back in, but it keeps happening. Just wondering if anybody had any thoughts or experiences with this issue.

        • Re: 924e & 908e voice users losing registration
          jayh Hall_of_Fame

          How is the unit configured? Are the users registered directly to the TA900 or is it a transparent proxy to a remote registrar? It sounds as if you are using the TA900 as the registrar in you have SIP voice users configured. Can you post configurations with passwords redacted?

           

          Does restarting the SIP endpoint restore the registration?

           

          What is the result of "show sip user-registration" during the working and failed states?

            • Re: 924e & 908e voice users losing registration
              jsmith1189 New Member

              Thank you for the quick reply. I believe that that your first couple of questions can be answered in my configs. When I run the "show sip user-registration" command I get "There are currently no phone registered" even though they are registered and working at this time. What we are using our Adtrans for is converting voip from our Toshiba IPedge into sip which we can use on our analog devices such as fax machines.

               

              hostname "TA924e"

              enable password level 2

              enable password

              !

              !

              clock timezone -6-Central-Time

              !

              ip subnet-zero

              ip classless

              ip default-gateway x.x.x.x

              ip routing

              ipv6 unicast-routing

              !

              !

              domain-name "xxxxxxxx.org"

              domain-proxy

              name-server x.x.x.x x.x.x.x

              !

              !

              no auto-config

              !

              event-history on

              no logging forwarding

              no logging email

              !

              no service password-encryption

              !

              username "xxxxxxx" password "xxxxxxxxxxxxx"

              !

              !

              ip firewall

              no ip firewall alg msn

              no ip firewall alg mszone

              no ip firewall alg h323

              !

              !

              !

              !

              !

              !

              !

              !

              no dot11ap access-point-control

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              interface eth 0/1

                ip address  x.x.x.x  255.255.252.0

                media-gateway ip primary

                no shutdown

              !

              !

              interface eth 0/2

                no ip address

                shutdown

              !

              !

              !

              !

              interface t1 0/1

                shutdown

              !

              interface t1 0/2

                shutdown

              !

              interface t1 0/3

                shutdown

              !

              interface t1 0/4

                shutdown

              !

              !

              interface fxs 0/1

                no shutdown

              !

              interface fxs 0/2

                no shutdown

              !

              interface fxs 0/3

                no shutdown

              !

              interface fxs 0/4

                no shutdown

              !

              interface fxs 0/5

                no shutdown

              !

              interface fxs 0/6

                no shutdown

              !

              interface fxs 0/7

                no shutdown

              !

              interface fxs 0/8

                no shutdown

              !

              interface fxs 0/9

                no shutdown

              !

              interface fxs 0/10

                no shutdown

              !

              interface fxs 0/11

                no shutdown

              !

              interface fxs 0/12

                no shutdown

              !

              interface fxs 0/13

                no shutdown

              !

              interface fxs 0/14

                no shutdown

              !

              interface fxs 0/15

                no shutdown

              !

              interface fxs 0/16

                no shutdown

              !

              interface fxs 0/17

                no shutdown

              !

              interface fxs 0/18

                no shutdown

              !

              interface fxs 0/19

                no shutdown

              !

              interface fxs 0/20

                no shutdown

              !

              interface fxs 0/21

                no shutdown

              !

              interface fxs 0/22

                no shutdown

              !

              interface fxs 0/23

                no shutdown

              !

              interface fxs 0/24

                no shutdown

              !

              !

              interface fxo 0/0

                no shutdown

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              ip route 0.0.0.0 0.0.0.0 x.x.x.x

              !

              no tftp server

              no tftp server overwrite

              http server

              no http secure-server

              no snmp agent

              no ip ftp server

              no ip scp server

              no ip sntp server

              !

              !

              !

              !

              !

              !

              !

              !

              sip

              sip udp 5060

              no sip tcp

              !

              !

              !

              voice feature-mode network

              voice transfer-mode local

              voice forward-mode local

              !

              !

              !

              !

              !

              !

              !

              !

              voice dial-plan 1 local 8NXX-XXXX

              voice dial-plan 2 extensions XXXX

              voice dial-plan 3 extensions 8911

              voice dial-plan 4 long-distance 81-NXX-NXX-XXXX

              !

              !

              !

              !

              voice codec-list G711_G729

                default

                codec g711ulaw

                codec g729

              !

              !

              voice trunk-list PBX_TRUNK

                trunk T02

              !

              !

              voice trunk T01 type isdn

                description "PSTN Toshiba Configered"

                resource-selection linear descending

                modem-passthrough

                t38

                rtp delay-mode adaptive

                codec-list G711_G729

              !

              voice trunk T02 type sip

                description "PBX Toshiba Configured"

                sip-server primary 10.20.24.2

                max-number-calls 42

                codec-list G711_G729 both

                grammar from host local

                grammar from host override registered-users sip-server

                update-supported

                transfer-mode network

                no prefer reinvite-without-sdp

              !

              !

              voice grouped-trunk TOSHIBA

                description "PBX SIP Trunks  - Toshiba Configured"

                trunk T02

                accept XXXX cost 0

                accept NXX-XXXX cost 0

                accept NXX-NXX-XXXX cost 0

                accept 0-NXX-NXX-XXXX cost 0

                accept 1-NXX-NXX-XXXX cost 0

                accept 411 cost 0

                accept 611 cost 0

                accept 911 cost 0

                accept 011$ cost 0

                accept *$ cost 0

                accept #$ cost 0

                accept 9NXX-XXXX cost 0

                accept 9NXX-NXX-XXXX cost 0

                reject 16022732500

                reject 6022732500

              !

              !

              voice user 2006

                connect fxs 0/1

                no cos

                first-name "PT Fax"

                password "1234"

                sip-identity 2006 T02 register auth-name "2006" password "c9P4o7D8"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2009

                connect fxs 0/2

                no cos

                first-name "Diabetic Ed Fax"

                password "1234"

                sip-identity 2009 T02 register auth-name "2009" password "3l9Q8e4C"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2010

                connect fxs 0/3

                no cos

                first-name "ER Fax"

                password "1234"

                sip-identity 2010 T02 register auth-name "2010" password "4w7G8p1C"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2013

                connect fxs 0/18

                no cos

                first-name "IT Fax"

                password "1234"

                sip-identity 2013 T02 register auth-name "2013" password "3K2a6D0o"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2015

                connect fxs 0/4

                no cos

                first-name "HR Fax"

                password "1234"

                sip-identity 2015 T02 register auth-name "2015" password "7y9M0i3P"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2016

                connect fxs 0/5

                no cos

                first-name "Med/Surg Fax"

                password "1234"

                sip-identity 2016 T02 register auth-name "2016" password "n0W8c6I3"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2020

                connect fxs 0/6

                no cos

                first-name "Purchasing Fax"

                password "1234"

                sip-identity 2020 T02 register auth-name "2020" password "3l2M5j7X"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2050

                connect fxs 0/8

                no cos

                first-name "Pharmacy Fax"

                password "1234"

                sip-identity 2050 T02 register auth-name "2050" password "1f3X6a0B"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2070

                connect fxs 0/9

                no cos

                first-name "Recovery Fax"

                password "1234"

                sip-identity 2070 T02 register auth-name "2070" password "u5B8s6Q4"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2077

                connect fxs 0/10

                no cos

                first-name "Surgery Fax"

                password "1234"

                sip-identity 2077 T02 register auth-name "2077" password "1o2E8u7P"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2094

                connect fxs 0/11

                no cos

                first-name "Lab Fax"

                password "1234"

                sip-identity 2094 T02 register auth-name "2094" password "z8W0g6N3"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2097

                connect fxs 0/12

                no cos

                first-name "OB Fax"

                password "1234"

                sip-identity 2097 T02 register auth-name "2097" password "7t3F1g8P"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2213

                connect fxs 0/13

                no cos

                first-name "Admin Fax"

                password "1234"

                sip-identity 2213 T02 register auth-name "2213" password "0d6H7l3Y"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2231

                connect fxs 0/14

                no cos

                first-name "Scheduling Fax"

                password "1234"

                sip-identity 2231 T02 register auth-name "2231" password "q9C2v7T3"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2268

                connect fxs 0/15

                no cos

                first-name "Radiology Fax"

                password "1234"

                sip-identity 2268 T02 register auth-name "2268" password "y5J9b6S0"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2930

                connect fxs 0/20

                no cos

                first-name "Radilolgy Reading Room Fax"

                password "1234"

                sip-identity 2930 T02 register auth-name "2930" password "G2q6Z9s0"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2938

                connect fxs 0/16

                no cos

                first-name "PFS Fax"

                password "1234"

                sip-identity 2938 T02 register auth-name "2938" password "P0d5V3f6"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 2946

                connect fxs 0/17

                no cos

                first-name "WHC FAX"

                password "1234"

                sip-identity 2946 T02 register auth-name "2946" password "o2J7d5O9"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              voice user 6296

                connect fxs 0/7

                no cos

                first-name "Infusion Fax"

                password "1234"

                sip-identity 6296 T02 register auth-name "6296" password "1A7t3J0n"

                modem-passthrough

                codec-list G711_G729

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              sip authenticate

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              !

              no sip prefer double-reinvite

              !

              !

              !

              !

              !

              !

              ip rtp session timeout 90

              !

              !

              sip secure remote-user

                no blacklist

              !

              !

              ip rtp quality-monitoring

              !

              line con 0

                login

              !

              line telnet 0 4

                login

                no shutdown

              line ssh 0 4

                login local-userlist

                no shutdown

              !

              sntp server x.x.x.x version 3

              !

              !

              !

              !

              end

                • Re: 924e & 908e voice users losing registration
                  geo Employee

                  Hello Jake,

                   

                  The registration for voice users with the sip-identities will show up with this command:

                   

                  show sip trunk-registration

                   

                  These identities are registered to the sip-server, and the command above will show what is registered, the expires time, and other useful information.  I have a suggestion for you, but first I would like to know the firmware version running on the ADTRAN.  Since the IP Edge and ADTRAN are likely on the same LAN segment, there should never be an issue with registration.  Once the firmware version is validated and/or is up to date, I'd like to see a debug and some show outputs to verify what is going on.

                   

                  Thanks,

                  Geoff