5 Replies Latest reply on Apr 1, 2019 8:21 AM by markfreeman

    How can I get a Netvanta 3140 to reply to SIP OPTIONS pings?

    stevemcdougall New Member

      I have a service provider sending me SIP OPTIONS pings as a keep alive for our SIP Trunk, but the responses back from my Netvanta 3140 are 501 Service Not Implemented.  Due to this, we cannot keep the inbound SIP Trunk up and running and the provider would prefer not to turn the OPTIONS messages off.

       

      Rx: UDP src=64.140.194.204:5060 dst=74.220.224.66:5060

      11:45:25.966 SIP.STACK MSG         OPTIONS sip:McCrillis@74.220.224.66:5060;transport=udp SIP/2.0

      11:45:25.966 SIP.STACK MSG         Via: SIP/2.0/UDP 64.140.194.204:5060;branch=z9hG4bKnbaudc3030sifm6m94q0.1

      11:45:25.966 SIP.STACK MSG         Allow-Events: message-summary, refer, dialog, line-seize, presence, call-info, as-feature-event, calling-name

      11:45:25.966 SIP.STACK MSG         Max-Forwards: 69

      11:45:25.966 SIP.STACK MSG         Call-ID: F3BDFE2E@192.168.220.25

      11:45:25.966 SIP.STACK MSG         From: <sip:McCrillis@64.140.194.204:5060;transport=udp>;tag=192.168.220.25+1+247fb3b+627c111

      11:45:25.966 SIP.STACK MSG         CSeq: 802406716 OPTIONS

      11:45:25.966 SIP.STACK MSG         Organization: BRMSWA

      11:45:25.966 SIP.STACK MSG         Supported: resource-priority, siprec, 100rel

      11:45:25.967 SIP.STACK MSG         Content-Length: 0

      11:45:25.967 SIP.STACK MSG         Contact: <sip:McCrillis@64.140.194.204:5060;transport=udp>

      11:45:25.967 SIP.STACK MSG         To: <sip:McCrillis@74.220.224.66>

      11:45:25.967 SIP.STACK MSG

      11:45:25.969 SIP.STACK MSG     Tx: UDP src=74.220.224.66:5060 dst=64.140.194.204:5060

      11:45:25.969 SIP.STACK MSG         SIP/2.0 501 Not Implemented

      11:45:25.969 SIP.STACK MSG         From: <sip:McCrillis@64.140.194.204:5060;transport=udp>;tag=192.168.220.25+1+247fb3b+627c111

      11:45:25.969 SIP.STACK MSG         To: <sip:McCrillis@74.220.224.66>;tag=529df600-7f000001-13c4-18400-37512323-18400

      11:45:25.969 SIP.STACK MSG         Call-ID: F3BDFE2E@192.168.220.25

      11:45:25.970 SIP.STACK MSG         CSeq: 802406716 OPTIONS

      11:45:25.970 SIP.STACK MSG         Via: SIP/2.0/UDP 64.140.194.204:5060;branch=z9hG4bKnbaudc3030sifm6m94q0.1

      11:45:25.970 SIP.STACK MSG         Content-Length: 0

          • Re: How can I get a Netvanta 3140 to reply to SIP OPTIONS pings?
            stevemcdougall New Member

            Thanks Mark, worked like a charm!

              • Re: How can I get a Netvanta 3140 to reply to SIP OPTIONS pings?
                markfreeman Employee

                anytime!

                 

                Glad that fixed your problem. Have a great day and thanks for using the Support Forums!

                 

                -Mark

                  • Re: How can I get a Netvanta 3140 to reply to SIP OPTIONS pings?
                    kaman New Member

                    Hello Mark,

                     

                    Thanks for your post.  I read the article and was able to respond to the SIP options from one ITSP who sent and sip-identity (in this case metaswitch) along with the SIP options request.

                     

                    -----------------------------------------------------------

                    Session Initiation Protocol (OPTIONS)

                        Request-Line: OPTIONS sip:metaswitch@72.139.85.190:5060 SIP/2.0
                        Message Header
                            Via: SIP/2.0/UDP 74.216.209.100:5060;branch=z9hG4bK+0ce08e995e679d32574e3f5e6137b5e11+sip+5+a9a243ff
                            From: <sip:metaswitch@74.216.209.100>;tag=74.216.209.100+5+f42f3f+4db1f56b
                            Content-Length: 0
                            Supported: resource-priority, siprec, 100rel
                            To: <sip:metaswitch@72.139.85.190>
                            Contact: <sip:964f89d29f8e6ec84bd45290700216d1@74.216.209.100>
                            Allow-Events: message-summary, refer, dialog, line-seize, presence, call-info, as-feature-event, calling-name
                            Max-Forwards: 69
                            Call-ID: 0gQAAC8WAAACBAAALxYAAESsqG5MHAc0lSlam9/NaNDB101hXMPXzfPUg4SoltE0@74.216.209.100
                            CSeq: 984616213 OPTIONS
                            Organization: Metaswitch Networks
                            Accept: application/sdp, application/dtmf-relay

                    -----------------------------------------------------------

                     

                     

                    However, with another provider, they don't send an identity (ie there is no identify between sip: and the @ sign) So the Netvanta only responds with 501 Not Implemented.  I've tried the sip-identity ping too but with no luck.    Is there a way to have the Netvanta (3430 in my case) just respond to all SIP Options requests on a trunk?

                     

                     

                    -----------------------------------------------------------

                    Session Initiation Protocol (OPTIONS)
                        Request-Line: OPTIONS sip:customer12.lab.internetvoice.ca:5060;maddr=72.139.85.190 SIP/2.0
                        Message Header
                            Via: SIP/2.0/UDP 69.158.195.73:5060;branch=z9hG4bKg70sls307oeo790bvdf0
                            Call-ID: a9a28f318b0aa41e4378f778ded4a89f000qh60@69.158.195.73
                            To: sip:ping@customer12.lab.internetvoice.ca
                            From: <sip:ping@69.158.195.73>;tag=a8dfbb0014bba800f257b7caaeddad18000qh60
                            Max-Forwards: 0
                            CSeq: 7437 OPTIONS

                    -----------------------------------------------------------

                     

                     

                    You assistance is greatly appreicated.

                     

                     

                    Thanks,

                     

                    Pat

                      • Re: How can I get a Netvanta 3140 to reply to SIP OPTIONS pings?
                        markfreeman Employee

                        Pat,

                        I have not run into this. You could try creating a voice user and then testing some things like trying customer12 or ping  in the sip-identity command below replacing XXXXX. Or try different variants of customer12.lab.internetvoice.ca

                         

                         

                         

                        (config)#voice user 1000

                        (config-1000)#sip-identity XXXXX T01

                         

                         

                        Let me know if that works or not. I am also pinging some other people to see what they think.

                         

                        -Mark