7 Replies Latest reply on Apr 19, 2018 11:34 AM by norm

    Hunt Group call fails

    norm New Member

      I have a Total access 900 hunt group built to an old Panasonic PBX, and after the first call the next call rings the second member 2 times and disco's. I have followed the walk through and still see the fails.

       

      voice ring-group 6351

        type linear

        num-rings 0

        member 400

        login-member 400

        coverage internal 2002

        coverage internal 2003

        did "2087727544"

      !

      !

      voice ring-group 2002

        type linear

        num-rings 0

        member 401

        login-member 401

      !

      !

      voice ring-group 2003

        type linear

        num-rings 0

        member 402

        login-member 402

       

      I am trying to hit line 1 and on a busy go to line 2 and then 3. Customer has no VM so how do I get the call to drop on no answer after X rings.

        • Re: Hunt Group call fails
          jayh Hall_of_Fame

          You should be able to do this with just one ring group. Try the following:

           

          voice ring-group 6351

            type linear

            num-rings 0

            member 400

            login-member 400

            member 401

            login-member 401

            member 402

            login-member 402

            did "2087727544"

           

          To drop on no-answer after one minute (ten tings at standard cadence), enter the following in global config mode:

           

          voice timeouts alerting 1

            • Re: Hunt Group call fails
              norm New Member

              Thanks Jay as always. I have changed that to the single format. Everything I read stated that that was the only way to build a functioning hunt group.

               

               

              Thanks

               

              Norman Rehrmann

               

              Intermax Networks

               

              208-762-8065 ext 251

               

              mailto:nrehrmann@intermaxteam.com

               

               

               

              7400 Mineral Drive, Suite 300

               

              Coeur d'Alene, ID  83815

               

              Fax: 208.762.8308

              • Re: Hunt Group call fails
                norm New Member

                So this works also but I still the second call if they are on line 1 dropping after 2 rings. They see th call come in but if tell them to

                 

                 

                Thanks

                 

                Norman Rehrmann

                 

                Intermax Networks

                 

                208-762-8065 ext 251

                 

                mailto:nrehrmann@intermaxteam.com

                 

                 

                 

                7400 Mineral Drive, Suite 300

                 

                Coeur d'Alene, ID  83815

                 

                Fax: 208.762.8308

                • Re: Hunt Group call fails
                  norm New Member

                  voice feature-mode network

                  voice timeouts alerting 1

                  voice forward-mode local

                   

                   

                  voice ring-group 6351

                    type linear

                    num-rings 0

                    member 400

                    login-member 400

                    member 401

                    login-member 401

                    member 402

                    login-member 402

                    did "2087727544"

                   

                   

                   

                  Thanks

                   

                  Norman Rehrmann

                   

                  Intermax Networks

                   

                  208-762-8065 ext 251

                   

                  mailto:nrehrmann@intermaxteam.com

                   

                   

                   

                  7400 Mineral Drive, Suite 300

                   

                  Coeur d'Alene, ID  83815

                   

                  Fax: 208.762.8308

                    • Re: Hunt Group call fails
                      jayh Hall_of_Fame

                      I'm not at my lab right now to test, but try adding the following to the ring group configuration:

                       

                      max-inbound 3 ! (allows three inbound calls to the group)

                       

                      You can also change num-rings to 9 as opposed to 0 (which should be unlimited)

                       

                      If this doesn't fix it, add coverage with a long timeout:

                       

                      coverage internal 403 num-rings 9 ! (whether or not 403 exists)

                       

                      Most humans are going to give up before nine rings.

                      • Re: Hunt Group call fails
                        jwable Frequent Visitor

                        I use the multiple ring group method since that's what Adtran recommends and I haven't had issue I have seen weird results with using 0 for number of rings because in many cases it is not actually unlimited.  Check your sip trunk for max-number-calls is high enough, make sure the carrier is allowing multiple call appearances on tat number, and set call appearances on system to single otherwise call waiting could be causing issues with the PBX.  You can adjust number of rings as needed per line so it does ring as long but assuming PBX is a key system design each line key should appear on multiple phones so the key is just getting it to ring until answered on an unused line.   This is an example of the hunt group config I would use:

                         

                        voice call-appearance-mode single

                        !

                        voice ring-group 6351

                          type linear

                          num-rings 9

                          max-rolls 9

                          max-inbound 3

                          member 400

                          login-member 400

                          coverage internal 2002 num-rings 8

                          coverage internal 2003 num-rings 8

                          did "2087727544"

                        !

                        !

                        voice ring-group 2002

                          type linear

                          num-rings 8

                          member 401

                          login-member 401

                        !

                        !

                        voice ring-group 2003

                          type linear

                          num-rings 8

                          member 402

                          login-member 402

                         

                         

                        John Wable

                          • Re: Hunt Group call fails
                            norm New Member

                            Thanks, I had spun this anyway I could and still had audio issues. I built an ATA with the hunt group for the time being. I will build this on a test adtran and configure a test domain in my switch. Thanks again.

                             

                             

                            Thanks

                             

                            Norman Rehrmann

                             

                            Intermax Networks

                             

                            208-762-8065 ext 251

                             

                            mailto:nrehrmann@intermaxteam.com

                             

                             

                             

                            7400 Mineral Drive, Suite 300

                             

                            Coeur d'Alene, ID  83815

                             

                            Fax: 208.762.8308