1 Reply Latest reply on May 17, 2018 9:32 AM by jwable

    Can't open UC client

    jmarin New Member

      I recently took over managing a NetVanta UC server. I don't have much detail on the software specs and I can't contact the previous admin for the system.

       

      So, the software has been working fine for a while. As far as I know, it's been running along nicely for at least 2-3 years. Now, all of a sudden, the UC client will not open. When attempting to launch, it looks like it's trying to run setup. A window comes up with "Please wait while Windows configures ADTRAN NetVanta Unified Communications Server" but it fails with an error "An error has occurred creating the Sip Database, Return:1. To install the product UCS please run CAAutoRun.exe."

       

      I'm not sure where to start troubleshooting.  Please help!

        • Re: Can't open UC client
          jwable Frequent Visitor

          jmarin,

              I would start by running the utility to restart all the services it maybe one of the service has stalled, or possible restarting the UC server.  Also might be helpful if you could provide additional details such as is the admin UC Client on the server itself or is it on a different system and a user version of the client.  Has anything changed on the account trying to run it, i.e. password change, new account.  Has there been any changes to the firewall on the system running the client Windows FW maybe blocking the application from connecting to the DB. 

           

          John Wable