5 Replies Latest reply on Jan 3, 2019 1:04 PM by drluke

    Unable to make outbound install on a new circuit and configuration

    drluke New Member

      I'm new to the ADTRAN world.  I have inherited some infrastructure that just works and I have tried to add a new/similar config to another site.  I don't know if I have an ADTRAN problem or a circuit problem.  This is for an outbound fax configuration and every try ends with DISCONNECT, NORMAL CLEARING.  I have the info logs of a recent attempt if anyone can take a look and point me in the right direction.

        • Re: Unable to make outbound install on a new circuit and configuration
          drluke New Member

          It says the disconnect cause is NORMAL_CLEARING, but no call is made as far as I can tell.
          I can't tell if this is a misconfiguration of the ADTRAN or of the circuit.

           

          The LOG:

           

          25-Dec 19:36:48 Recd  = 02 01 01 58

          25-Dec 19:36:48 CC>>Host: 02 8028 CLEAR_CONF

          25-Dec 19:36:48 Sent  = 02 01 01 24

          25-Dec 19:36:48 M - 5A RELEASE_CMP

          25-Dec 19:36:48 Prot:08  CRL:2  CRV:8029

          25-Dec 19:36:48 Ctl:INFO     Ns:17   Nr:121

          25-Dec 19:36:48 Recd = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:48 =================================================

          25-Dec 19:36:48 Recd  = 02 01 22 F2 08 02 80 29 5A

          25-Dec 19:36:48 CC>>Host: 02 0009 CLEAR_CONF

          25-Dec 19:36:48 M - 5A RELEASE_CMP

          25-Dec 19:36:48 Prot:08  CRL:2  CRV:800D

          25-Dec 19:36:48 Ctl:INFO     Ns:43   Nr:32

          25-Dec 19:36:48 Sent = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:48 =================================================

          25-Dec 19:36:48 Sent  = 02 01 56 40 08 02 80 0D 5A

          25-Dec 19:36:48 Sent  = 00 01 01 40

          25-Dec 19:36:48 M - 4D RELEASE

          25-Dec 19:36:48 Prot:08  CRL:2  CRV:000D

           

          25-Dec 19:36:48 Ctl:INFO     Ns:31   Nr:43

          25-Dec 19:36:48 Recd = Sapi:00  C/R:R Tei:00

          25-Dec 19:36:48 =================================================

          25-Dec 19:36:48 Recd  = 00 01 3E 56 08 02 00 0D 4D

          25-Dec 19:36:48 Recd  = 00 01 01 F2

          25-Dec 19:36:48 Recd  = 02 01 01 56

          25-Dec 19:36:48 M - 4D RELEASE

          25-Dec 19:36:48 Prot:08  CRL:2  CRV:0029

          25-Dec 19:36:48 Ctl:INFO     Ns:120   Nr:17

          25-Dec 19:36:48 Sent = Sapi:00  C/R:R Tei:00

          25-Dec 19:36:48 =================================================

          25-Dec 19:36:48 Sent  = 00 01 F0 22 08 02 00 29 4D

          25-Dec 19:36:48 90 Cause:NORMAL_CLEARING

          25-Dec 19:36:48 82 Location:LN

          25-Dec 19:36:48 IE - 08 CAUSE               Len=2

          25-Dec 19:36:48 M - 45 DISCONNECT

          25-Dec 19:36:48 Prot:08  CRL:2  CRV:800D

          25-Dec 19:36:48 Ctl:INFO     Ns:42   Nr:31

          25-Dec 19:36:48 Sent = Sapi:00  C/R:C Tei:00

           

          25-Dec 19:36:48 =================================================

          25-Dec 19:36:48 Sent  = 02 01 54 3E 08 02 80 0D 45 08 02 82 90

          25-Dec 19:36:48 ie: 00 08 04 00 00 00 90

          25-Dec 19:36:48 Host>>CC: 02 8028 CLEAR_REQ

          25-Dec 19:36:48 ie: 00 08 04 00 82 00 90

          25-Dec 19:36:48 Host>>CC: 00 0009 DISC_REQ

          25-Dec 19:36:48 Call to '16785226132' cleared from ATLAS end

          25-Dec 19:36:48 Call to '16785226132' disconnected by far end.

          25-Dec 19:36:48 ie: 00 08 04 00 00 00 90

          25-Dec 19:36:48 CC>>Host: 02 8028 DISC_IND

          25-Dec 19:36:48 Sent  = 02 01 01 22

          25-Dec 19:36:48 90 Cause:NORMAL_CLEARING

          25-Dec 19:36:48 80 Location:U

          25-Dec 19:36:48 IE - 08 CAUSE               Len=2

          25-Dec 19:36:48 M - 45 DISCONNECT

          25-Dec 19:36:48 Prot:08  CRL:2  CRV:8029

          25-Dec 19:36:48 Ctl:INFO     Ns:16   Nr:120

          25-Dec 19:36:48 Recd = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:48 =================================================

          25-Dec 19:36:48 Recd  = 02 01 20 F0 08 02 80 29 45 08 02 80 90

           

          25-Dec 19:36:43 Recd  = 00 01 01 F1

          25-Dec 19:36:43 Recd  = 02 01 01 55

          25-Dec 19:36:43 Sent  = 00 01 01 21

          25-Dec 19:36:43 Sent  = 02 01 01 3F

          25-Dec 19:36:13 Sent  = 00 01 01 3E

          25-Dec 19:36:13 M - 0F CONNECT_ACK

          25-Dec 19:36:13 Prot:08  CRL:2  CRV:000D

          25-Dec 19:36:13 Ctl:INFO     Ns:30   Nr:42

          25-Dec 19:36:13 Recd = Sapi:00  C/R:R Tei:00

          25-Dec 19:36:13 =================================================

          25-Dec 19:36:13 Recd  = 00 01 3C 54 08 02 00 0D 0F

          25-Dec 19:36:13 Recd  = 02 01 01 54

          25-Dec 19:36:13 Recd  = 00 01 01 F0

          25-Dec 19:36:13 M - 07 CONNECT

          25-Dec 19:36:13 Prot:08  CRL:2  CRV:800D

          25-Dec 19:36:13 Ctl:INFO     Ns:41   Nr:30

          25-Dec 19:36:13 Sent = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:13 =================================================

          25-Dec 19:36:13 Sent  = 02 01 52 3C 08 02 80 0D 07

           

          25-Dec 19:36:13 M - 0F CONNECT_ACK

          25-Dec 19:36:13 Prot:08  CRL:2  CRV:0029

          25-Dec 19:36:13 Ctl:INFO     Ns:119   Nr:16

          25-Dec 19:36:13 Sent = Sapi:00  C/R:R Tei:00

          25-Dec 19:36:13 =================================================

          25-Dec 19:36:13 Sent  = 00 01 EE 20 08 02 00 29 0F

          25-Dec 19:36:13 Host>>CC: 00 0009 CONNECT_REQ

          25-Dec 19:36:13 Call to '16785226132' connected.

          25-Dec 19:36:13 Call to '16785226132' connected.

          25-Dec 19:36:13 CC>>Host: 02 8028 CONNECT_IND

          25-Dec 19:36:13 Sent  = 02 01 01 20

          25-Dec 19:36:13 M - 07 CONNECT

          25-Dec 19:36:13 Prot:08  CRL:2  CRV:8029

          25-Dec 19:36:13 Ctl:INFO     Ns:15   Nr:119

          25-Dec 19:36:13 Recd = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:13 =================================================

          25-Dec 19:36:13 Recd  = 02 01 1E EE 08 02 80 29 07

          25-Dec 19:36:12 Recd  = 02 01 01 52

          25-Dec 19:36:12 M - 01 ALERTING

           

          25-Dec 19:36:12 Prot:08  CRL:2  CRV:800D

          25-Dec 19:36:12 Ctl:INFO     Ns:40   Nr:30

          25-Dec 19:36:12 Sent = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:12 =================================================

          25-Dec 19:36:12 Sent  = 02 01 50 3C 08 02 80 0D 01

          25-Dec 19:36:12 Gate opened to name by Alerting Msg.

          25-Dec 19:36:12 Host>>CC: 00 0009 ALERTING_REQ

          25-Dec 19:36:12 Call to 16785226132 ringing.

          25-Dec 19:36:12 CC>>Host: 02 8028 ALERTING_IND

          25-Dec 19:36:12 Sent  = 02 01 01 1E

          25-Dec 19:36:12 M - 01 ALERTING

          25-Dec 19:36:12 Prot:08  CRL:2  CRV:8029

          25-Dec 19:36:12 Ctl:INFO     Ns:14   Nr:119

          25-Dec 19:36:12 Recd = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:12 =================================================

          25-Dec 19:36:12 Recd  = 02 01 1C EE 08 02 80 29 01

          25-Dec 19:36:10 Recd  = 02 01 01 50

          25-Dec 19:36:10 81 Description:NOT ENDtoEND ISDN

          25-Dec 19:36:10 8A Location:INWK

           

          25-Dec 19:36:10 IE - 1E PROGRESS INDICATOR  Len=2

          25-Dec 19:36:10 M - 03 PROGRESS

          25-Dec 19:36:10 Prot:08  CRL:2  CRV:800D

          25-Dec 19:36:10 Ctl:INFO     Ns:39   Nr:30

          25-Dec 19:36:10 Sent = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:10 =================================================

          25-Dec 19:36:10 Sent  = 02 01 4E 3C 08 02 80 0D 03 1E 02 8A 81

          25-Dec 19:36:10 Qie: 1E 02 8A 81

          25-Dec 19:36:10 Host>>CC: 00 0009 PROGRESS_REQ

          25-Dec 19:36:10 ie: 00 1E 03 00 00 81

          25-Dec 19:36:10 ie: 00 08 04 80 83 00 9F

          25-Dec 19:36:10 CC>>Host: 02 8028 PROGRESS_IND

          25-Dec 19:36:10 Sent  = 02 01 01 1C

          25-Dec 19:36:10 81 Description:NOT ENDtoEND ISDN

          25-Dec 19:36:10 8A Location:INWK

          25-Dec 19:36:10 IE - 1E PROGRESS INDICATOR  Len=2

          25-Dec 19:36:10 9F Cause:UNSPECIFIED_CAUSE

          25-Dec 19:36:10 83 Location:TN

          25-Dec 19:36:10 IE - 08 CAUSE               Len=2

           

          25-Dec 19:36:10 M - 03 PROGRESS

          25-Dec 19:36:10 Prot:08  CRL:2  CRV:8029

          25-Dec 19:36:10 Ctl:INFO     Ns:13   Nr:119

          25-Dec 19:36:10 Recd = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:10 =================================================

          25-Dec 19:36:10 81

          25-Dec 19:36:10 Recd  = 02 01 1A EE 08 02 80 29 03 08 02 83 9F 1E

          25-Dec 19:36:09 Gate opened to name by Proceeding Msg.

          25-Dec 19:36:09 ie: 00 18 0B 81 81 80 81 00 00 80 03 00 40 00

          25-Dec 19:36:09 CC>>Host: 02 8028 CALL_PROCEEDING_IND

          25-Dec 19:36:09 Sent  = 02 01 01 1A

          25-Dec 19:36:09 8f Channel:15

          25-Dec 19:36:09 83 Numb/Map:NUMBER

          25-Dec 19:36:09 Chan. Sel:FOLLOWS

          25-Dec 19:36:09 D-Chan Indicated:NO

          25-Dec 19:36:09 Pref/Excl:EXCLUSIVE

          25-Dec 19:36:09 Intfc ID:IMPLICIT

          25-Dec 19:36:09 A9 Primary Rate

          25-Dec 19:36:09 IE - 18 CHANNEL ID          Len=3

           

          25-Dec 19:36:09 M - 02 CALL_PROC

          25-Dec 19:36:09 Prot:08  CRL:2  CRV:8029

          25-Dec 19:36:09 Ctl:INFO     Ns:12   Nr:119

          25-Dec 19:36:09 Recd = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:09 =================================================

          25-Dec 19:36:09 Recd  = 02 01 18 EE 08 02 80 29 02 18 03 A9 83 8F

          25-Dec 19:36:09 Recd  = 00 01 01 EE

          25-Dec 19:36:09 Recd  = 02 01 01 4E

          25-Dec 19:36:09 16785226132 Pri. accepted: slot Ntw1, port 1

          25-Dec 19:36:09 ANI 7038582327 / DNIS 16785226132

          25-Dec 19:36:09 Dialing 16785226132

          25-Dec 19:36:09 Ph.# 16785226132

          25-Dec 19:36:09 Numb. Plan:ISDN/Telephony

          25-Dec 19:36:09 A1 Numb. Type:NATIONAL

          25-Dec 19:36:09 IE - 70 CALLED PARTY #      Len=12

          25-Dec 19:36:09 Ph.# 7038582327

          25-Dec 19:36:09 80 Presentation:ALLOWED

          25-Dec 19:36:09 Numb. Plan:ISDN/Telephony

          25-Dec 19:36:09 21 Numb. Type:NATIONAL

           

          25-Dec 19:36:09 IE - 6C CALLING PARTY #     Len=12

          25-Dec 19:36:09 8f Channel:15

          25-Dec 19:36:09 83 Numb/Map:NUMBER

          25-Dec 19:36:09 Chan. Sel:FOLLOWS

          25-Dec 19:36:09 D-Chan Indicated:NO

          25-Dec 19:36:09 Pref/Excl:PREFERRED

          25-Dec 19:36:09 Intfc ID:IMPLICIT

          25-Dec 19:36:09 A1 Primary Rate

          25-Dec 19:36:09 IE - 18 CHANNEL ID          Len=3

          25-Dec 19:36:09 A2 Layer 1:u-Law

          25-Dec 19:36:09 90 Xfer Rate:64k

          25-Dec 19:36:09 90 Xfer Cap.:3.1 kHz AUDIO

          25-Dec 19:36:09 IE - 04 BEARER CAPABILITY   Len=3

          25-Dec 19:36:09 M - 05 SETUP

          25-Dec 19:36:09 Prot:08  CRL:2  CRV:0029

          25-Dec 19:36:09 Ctl:INFO     Ns:118   Nr:12

          25-Dec 19:36:09 Sent = Sapi:00  C/R:R Tei:00

          25-Dec 19:36:09 =================================================

          25-Dec 19:36:09 37 70 0C A1 31 36 37 38 35 32 32 36 31 33

           

          25-Dec 19:36:09 A1 83 8F 6C 0C 21 80 37 30 33 38 35 38 32

          25-Dec 19:36:09 Sent  = 00 01 EC 18 08 02 00 29 05 04 03 90 90 A2

          25-Dec 19:36:09 ie: 00 70 0D 82 81 31 36 37 38 35 32 32 36 31

          25-Dec 19:36:09 ie: 00 6C 0E 82 81 80 80 37 30 33 38 35 38 32

          25-Dec 19:36:09 ie: 00 04 0A 80 90 80 90 00 00 00 00 00 82

          25-Dec 19:36:09 Host>>CC: 00 8028 SETUP_REQ

          25-Dec 19:36:09 84 Channel:4

          25-Dec 19:36:09 83 Numb/Map:NUMBER

          25-Dec 19:36:09 Chan. Sel:FOLLOWS

          25-Dec 19:36:09 D-Chan Indicated:NO

          25-Dec 19:36:09 Pref/Excl:EXCLUSIVE

          25-Dec 19:36:09 Intfc ID:IMPLICIT

          25-Dec 19:36:09 A9 Primary Rate

          25-Dec 19:36:09 IE - 18 CHANNEL ID          Len=3

          25-Dec 19:36:09 M - 02 CALL_PROC

          25-Dec 19:36:09 Prot:08  CRL:2  CRV:800D

          25-Dec 19:36:09 Ctl:INFO     Ns:38   Nr:30

          25-Dec 19:36:09 Sent = Sapi:00  C/R:C Tei:00

          25-Dec 19:36:09 =================================================

           

          25-Dec 19:36:09 Sent  = 02 01 4C 3C 08 02 80 0D 02 18 03 A9 83 84

          25-Dec 19:36:09 ie: 00 18 0B 81 81 80 81 80 00 80 03 00 00 08

          25-Dec 19:36:09 Host>>CC: 00 0009 CALL_PROCEEDING_REQ

          25-Dec 19:36:09 Call to ATLAS:'16785226132' from ''.

          25-Dec 19:36:09 ie: 00 70 0D 80 80 31 36 37 38 35 32 32 36 31

          25-Dec 19:36:09 ie: 00 18 0B 81 81 80 81 00 00 80 03 00 00 08

          25-Dec 19:36:09 ie: 00 04 0A 80 90 80 90 00 00 00 00 00 82

          25-Dec 19:36:09 CC>>Host: 02 0009 SETUP_IND

          25-Dec 19:36:09 Sent  = 00 01 01 3C

          25-Dec 19:36:09 Ph.# 16785226132

          25-Dec 19:36:09 Numb. Plan:UNKNOWN

          25-Dec 19:36:09 80 Numb. Type:UNKNOWN

          25-Dec 19:36:09 IE - 70 CALLED PARTY #      Len=12

          25-Dec 19:36:09 84 Channel:4

          25-Dec 19:36:09 83 Numb/Map:NUMBER

          25-Dec 19:36:09 Chan. Sel:FOLLOWS

          25-Dec 19:36:09 D-Chan Indicated:NO

          25-Dec 19:36:09 Pref/Excl:EXCLUSIVE

          25-Dec 19:36:09 Intfc ID:IMPLICIT

           

          25-Dec 19:36:09 A9 Primary Rate

          25-Dec 19:36:09 IE - 18 CHANNEL ID          Len=3

          25-Dec 19:36:09 A2 Layer 1:u-Law

          25-Dec 19:36:09 90 Xfer Rate:64k

          25-Dec 19:36:09 90 Xfer Cap.:3.1 kHz AUDIO

          25-Dec 19:36:09 IE - 04 BEARER CAPABILITY   Len=3

          25-Dec 19:36:09 M - 05 SETUP

          25-Dec 19:36:09 Prot:08  CRL:2  CRV:000D

          25-Dec 19:36:09 Ctl:INFO     Ns:29   Nr:38

          25-Dec 19:36:09 Recd = Sapi:00  C/R:R Tei:00

          25-Dec 19:36:09 =================================================

          25-Dec 19:36:09 32

          25-Dec 19:36:09 A9 83 84 70 0C 80 31 36 37 38 35 32 32 36

          25-Dec 19:36:09 Recd  = 00 01 3A 4C 08 02 00 0D 05 04 03 90 90 A2

            • Re: Unable to make outbound install on a new circuit and configuration
              patrick Employee

              I can't tell the Slot/Port that these messages are sent or received on - because that part is not in the log, but from what you show:

               

              The ATLAS receives a SETUP for 16785226132

              It responds with a CALL_PROC (call proceeding) acknowledgment

               

              The ATLAS transmits a SETUP for 16785226132 to the PSTN

              It receives a CALL_PROC acknowledgment

              It receives an ALERTING

               

              The ATLAS transmits the ALERTING to the originating device

               

              The ATLAS receives a CONNECT from the PSTN

              The ATLAS transmits a CONNECT_ACK

               

              The ATLAS transmits a CONNECT to the originating device

              The ATLAS receives a CONNECT_ACK from the originating device

               

              The ATLAS then receives a DISCONNECT from the PSTN with a cause of NORMAL_CLEARING. This indicates the far end hung up the call.

               

              So from this, as long as all the interfaces are correct, then the answering side is hanging up the call after about 5 seconds.

               

              Hope this helps,

              Patrick