1 Reply Latest reply on Jan 10, 2019 9:59 AM by jroad

    POWER_OVER_ETHERNET Failed to reset PoE controller! Error code:-3

    mccvoip New Member

      New NV1531P switch out of the box, booting it up with no POE devices connected, we get error "POWER_OVER_ETHERNET Failed to reset PoE controller! Error code:-3" constantly (new event comes up every 15 seconds). We have rebooted the switch multiple times and tried firmware v13.2.2  and v11.2.0, same issue.

       

      We are going to swap it for another new NV1531P at this point but I'm wondering if this is just a bad POE module or something others have seen.

       

      NV1531P#sh power inline

       

       

      Total Power: 65.0W

      Total Power Used: 0.0W

      Total Power Available: 65.0W

      Average Total Power Used: 0.000W

      For a new device to be powered, there must be at least 19W available power.

      To power a Class 4 device, there must be at least 30W available power.

       

       

      'Limited' status is only valid for PoE+ devices that negotiate power using LLDP.

      It is indicated when the requested power of the PD is not met.

       

       

      Interface           Admin           Status          Power           Class        

                                                          (Watts)                      

      ----------------------------------------------------------------------------------

      giga-swx 0/1        auto            Searching       0.000           N/A          

      giga-swx 0/2        auto            Searching       0.000           N/A          

      giga-swx 0/3        auto            Searching       0.000           N/A                

      giga-swx 0/4        auto            Searching       0.000           N/A          

      giga-swx 0/5        auto            Searching       0.000           N/A          

      giga-swx 0/6        auto            Searching       0.000           N/A          

      giga-swx 0/7        auto            Searching       0.000           N/A          

      giga-swx 0/8        auto            Searching       0.000           N/A          

      2019.01.09 10:37:11 POWER_OVER_ETHERNET Failed to reset PoE controller! Error code:-3

        • Re: POWER_OVER_ETHERNET Failed to reset PoE controller! Error code:-3
          jroad Employee

          Hi Mccvoip,

           

          Thanks for asking the question, since many will experience this switch's behavior.

           

          This error message happens after a soft-reboot on switches like the 1531P (that does not have the hardware capability to reset the PoE chip) after a firmware upgrade.

          This PoE switch will require a power down for 60+ seconds to reset the controller after a firmware upgrade to stop this error message.  This should resolve the issue.

          Adtran Product Support