2 Replies Latest reply on Feb 8, 2019 7:39 PM by jayh

    Blocked Emergency Calls

    mknapik New Member

      We setup 908e (3rd gen) with R13.2.0E, all inbound and outbound calls work except for 911. The call looks good up to this point;

       

      11:00:50.052 SB.CALL 97 Delivering           SIP Proxy rejected call to 911 for survivability - no matching Proxy user

      11:00:50.052 SB.CALL 97 Delivering           No breakable calls

      11:00:50.052 SB.CALL 97 State change      >> Delivering->Clearing

      11:00:50.053 SB.CALL Called the emergency call processing complete routine

      11:00:50.053 SB.CALL 97 Clearing             Clear Call on Emergency Call No Station Failed to find a breakable CS from T11 to T01

      11:00:50.053 SB.CALL 97 Clearing             No available resources on call from T01 to T11 (last attempt)

        • Re: Blocked Emergency Calls
          mknapik New Member

          We figured it out, the carrier was blocking the 911 calls because the CID was wrong on the outbound calls...

            • Re: Blocked Emergency Calls
              jayh Hall_of_Fame

              mknapik wrote:

               

              We figured it out, the carrier was blocking the 911 calls because the CID was wrong on the outbound calls...

              Carriers really should not do that. Ever. Punting such calls to an operator that can direct the caller to the correct PSAP and charging the customer a stiff fee for manual handling is the appropriate response.

               

              This carrier is begging for a rather large fine from FCC, a lawsuit due to someone injured or killed, or both.