5 Replies Latest reply on Aug 2, 2019 12:41 PM by sschindler

    Upgrading Firmware (Enhanced Feature Pack)

    sschindler New Member

      Hi,


      We have a NV3450 currently running R10.9.3.E. Looking at getting this firmware upgraded. We have our device registered on MyAdtran, but when we go to download the new firmware it only gives accessibility to the non-enhanced firmware. Our support just ran out on 5/2019 for this device. Adtran customer service is telling us we need to pay for a voucher to talk to an engineer about getting the enhanced firmware, but this seems wrong to me. It seems that our device being registered on the site should be the "confirmation" that we have the enhanced version of the NV3450 and allow us to download it. Can someone help?


      Scott

        • Re: Upgrading Firmware (Enhanced Feature Pack)
          vmaxdawg05 Past_Featured_Member

          I've seen this. 

          There may be an easier way to do it, but I have to do the following:

          1.  From the www.adtran.com webpage, click on "My Adtran", then sign in.

          2.  Click on "My Products".

          3.  Scroll down to your registered device, and click on the hyperlinked part number.  This will take you to a specific product page for that product with Enhanced Feature Pack.

          4.  Click on the "Support Tab"

          5.  Click on the link under "Software Downloads"

          6. Continue through the normal process of downloading firmware.

           

          I hope this helps.

           

          R\