7 Replies Latest reply on Apr 16, 2018 3:43 PM by james-in-ca

    Can't register serial number

    james-in-ca New Member

      I feel dumb here. I purchased a 3140 a few years back. I'm going to be installing it now to upgrade from my 3120.

      I went to register it and I cant get the registration tool to recognize my serial Number.

      it is the number that matches the examples you provide. Directly under the Bar code.

      it is in the format of:

      001111A12345

      Two leading zeros

      4 numerals

      1 letter

      4 numerals

       

      I tried omitting the zeros

      changing the ambiguous letter to a visually similar number...

      Nada

       

      THE P/N IS 1700341F1

      I know I have no Networking skills but I should be able to do this

       

      Any help or advice? Can I register over the phone?

       

      Message was edited by: james fasso spelling